Privacy Policy
This policy exists to make sure that we protect any Personal Information that you provide to us, either in the course of doing business together, or through using our website or other channels.
We follow the Australian Privacy Principles, but also keep an eye on and consider the international privacy environment.
We want you to feel comfortable to share your information with us. This policy covers what information we collect, how we collect it and how it is used. It also covers what you can do if something goes wrong or if you have any questions about your privacy.
Please note that our website and services are intended for people over the age of 18. Children should only use our website or access our services under the supervision of a parent or guardian.
What this policy covers
This policy covers how we handle Personal Information (as defined by the Privacy Act). It doesn’t cover information we gather about the businesses we work with, but it does cover information about the people who work in those businesses.
It applies to information collected and stored on the internet or in-person on paper (digitally or physically).
About the personal information we collect
We collect website usage, cookie and statistical data. It not only helps the website work correctly, but we also use this information to improve our online services and for digital marketing. This might include information about your computer, browser, location, IP address and behaviour online.
We collect information like your name and contact information to conduct business with you. We might also collect this information for marketing purposes, like email campaigns. We’ll always make sure that you agree to be included on a marketing list before we send you anything.
We may collect financial information, like bank or credit card details, so that we can provide you with agreed services.
We also collect emails and messages that you send to our business, via email, social media, phone and other methods of communication.
How we collect and store information
We collect information that you send to us directly in an email, or via messages on social media. We might also collect information in person or over the phone.
Some information is collected and stored by third parties.
Google Analytics helps us understand how you use our website. It collects information like what pages you visit, for how long and what device you used. We can’t identify you individually using this data. Read the Google privacy policy.
Facebook Pixel allows us to build custom audiences for marketing and remarketing across the Facebook advertising network. Read about how Facebook uses Cookies or their data policy.
Mailchimp collects and stores the information you provide to us when you sign up to our email marketing lists. Read their privacy policy.
How we use your information
We will do our best to make sure that you know exactly how we will use your information when you provide it to us.
We will not use your Personal Information for any purpose other than the purpose you provided it for. If we make a mistake and use your information in the wrong way, we’ll do our best to let you know.
We will not hand over your Personal Information to other businesses or entities unless we have to. That means, unless required by law, or if the business is being sold to another owner.
If something goes wrong
If you have a question about your privacy, would like any of your Personal Information changed, or think your information has been used in a way it shouldn’t have, please contact us using the details below.
You have the right to ask us what Personal Information we hold about you. You should make this request in writing.
If you do, we have an obligation to send you that information within 28 days of receiving your written request.
You can also write to us about errors in your Personal Information. We will update your Personal Information within 7 days
Our contact details
You can contact us:
● Using the contact form on our website.
● In an email to hello@webstorm.com.au
● In a letter, sent to: Web Storm, Shop 5/137 Macquarie Street, Dubbo, NSW 2830